The Front Desk & Hotel Operations Bridging Program prepares internationally trained hospitality professionals, students, and service staff to work according to Canadian hotel and guest service standards.
This 36-hour online program introduces learners to front desk operations, reservation systems, guest communication, and hotel workplace protocols in Canada.
Through real-world case studies and interactive lessons, participants develop practical skills in customer service, problem-solving, multicultural communication, and professionalism in the hospitality environment.
The program also covers Canadian workplace ethics, safety practices, and key pathways for career growth within hotel and tourism operations.
Upon successful completion, participants receive a Certificate of Completion from Richmond Hill College (Ontario, Canada), recognizing their enhanced knowledge, confidence, and readiness to contribute to global hotel and service industries.
