Module Description This module provides an overview of how the Canadian healthcare system is organized, funded, and delivered across provinces and territories. Learners will gain essential knowledge about the structure of healthcare services, key professional roles, and the values that guide Canadian healthcare — including universal access, collaboration, and patient-centered care. The module also introduces learners to the responsibilities of healthcare support workers within hospitals, long-term care, and community settings. By understanding the organization of care and the expectations of healthcare professionals in Canada, participants will be better prepared to integrate effectively into real-world healthcare environments. Learning Outcomes By the end of this module, students will be able to: Describe the structure and funding of the Canadian healthcare system. Identify key healthcare professions and their scopes of practice. Understand the role of support workers in the continuum of care. Explain the principles of accessibility, equity, and patient-centered service. Recognize the importance of teamwork and interprofessional communication. Compare international healthcare models with the Canadian system. Includes 📘 4 Lessons | 🎥 Introductory Video | 🧩 Quiz & Reflection Activities

Module Description This module introduces essential knowledge and practical skills for maintaining safety and preventing infections in healthcare environments. Learners will explore the principles of Infection Prevention and Control (IPAC), proper hygiene techniques, safe handling of materials, and workplace safety procedures. Through real-life examples and video demonstrations, this module prepares healthcare support workers to protect both themselves and patients from infection risks in hospitals, long-term care, and home-care settings. Learners will also gain confidence in recognizing hazards, using protective equipment correctly, and responding effectively to incidents or emergencies. Emphasis is placed on following Canadian safety standards and WHMIS guidelines to ensure a safe and ethical workplace. Learning Outcomes By the end of this module, students will be able to: Explain the basic principles of infection prevention and control (IPAC). Demonstrate correct hand hygiene, PPE use, and safe waste disposal. Identify workplace hazards and respond appropriately to accidents or exposure. Understand WHMIS symbols and safety protocols. Apply emergency procedures such as RACE and PASS in fire or hazard situations. Includes 📘 4 Lessons | 🎥 Video Demonstrations | 🧩 Quiz & Reflection Activities

Module Description This module focuses on the fundamental caregiving skills required to assist patients safely and respectfully with their daily needs. Learners will explore the principles of compassionate and person-centered care, building confidence in providing physical assistance while maintaining patient dignity, comfort, and safety. Through practical examples, demonstrations, and reflection activities, students will learn how to assist with Activities of Daily Living (ADLs) — such as bathing, dressing, feeding, positioning, mobility, and observation of vital signs. This module provides a strong foundation for anyone preparing to work as a Personal Support Worker (PSW) or healthcare assistant within Canadian healthcare settings. Learning Outcomes By the end of this module, students will be able to: Describe the core responsibilities of healthcare support workers in patient care. Demonstrate safe assistance with daily living activities (ADLs). Apply correct techniques for positioning, transfers, and mobility support. Measure and record basic vital signs accurately. Communicate observations and changes in patient condition to nurses or supervisors. Promote dignity, independence, and safety in every care interaction. Includes 📘 4 Lessons | 🎥 Video Demonstrations | 🧩 Module Quiz & Reflection Activities

Module Description This module explores how cultural values, beliefs, and communication styles shape the healthcare experience for both patients and providers. Learners will develop awareness, sensitivity, and practical strategies to deliver inclusive, equitable, and culturally safe care in diverse settings. Through case studies, reflection exercises, and scenario-based learning, participants will examine how to overcome bias, build trust, and respect differences in language, religion, and personal identity. By completing this module, students will understand how cultural competence directly improves communication, teamwork, and patient outcomes — a key professional skill in the Canadian healthcare environment. Learning Outcomes By the end of this module, students will be able to: Define cultural competence, equity, inclusion, and cultural safety. Recognize how bias and stereotypes affect patient care. Apply strategies to promote fairness and respect in multicultural healthcare teams. Communicate effectively with patients from diverse backgrounds. Provide culturally safe and person-centered care that supports dignity and trust. Reflect on personal attitudes to enhance professional growth and self-awareness. Includes 📘 4 Lessons | 🎥 Video Demonstration | 🧩 Quiz & Reflection Activities