This module introduces learners to essential food safety and hygiene practices required in Canadian and U.S. cafés. Students explore proper sanitation methods, personal hygiene, milk and espresso equipment cleaning, and allergen awareness. Through practical examples and café case studies, participants learn how to maintain a safe, compliant, and customer-friendly coffee environment in accordance with North American standards.

Module 2 focuses on effective communication skills, café English vocabulary, and understanding multicultural workplace dynamics. Students learn how to interact professionally with customers, handle complaints, and adapt to the communication styles used in Canadian and U.S. cafés. The module also covers workplace ethics, teamwork, and service excellence to prepare baristas for real café environments.

This module covers the legal and ethical foundations of working in the North American café industry. Topics include workplace safety, labor laws, employee rights, and employer expectations. Students learn how to apply risk management, follow occupational health standards, and maintain professionalism in compliance with Canadian and U.S. regulations.