Module 1: Canadian Standards in Pet Grooming (8 hours)
This module introduces students to Canadian animal welfare laws, grooming regulations, and workplace safety standards. Participants will learn about hygiene protocols, salon sanitation, and safe handling practices for dogs and cats. By understanding the Canadian Food Inspection Agency (CFIA) guidelines and best practices in pet care, internationally trained groomers gain the confidence to align their skills with Canadian expectations. Keywords: Canadian grooming standards, animal welfare, pet safety, salon hygiene.
Madule 2: Communication & Professional English – ESP (8 hours)
This module is designed to strengthen the communication and English-language skills required for professional success in Canadian pet grooming environments. Students will learn industry-specific terminology, practice client consultations, and develop the ability to complete essential grooming documents in clear and accurate English. Through interactive dialogues and practical exercises, learners build confidence in handling real-world conversations with clients — from greeting and consultation to managing feedback and writing reports.
By the end of this module, students will be able to communicate effectively, demonstrate professionalism in both spoken and written interactions, and apply Canadian standards of customer care and documentation in their grooming practice.
Madule 3: Business & Employment Basics in Ontario (10 hours)
This module introduces students to the legal, business, and employment frameworks that guide grooming professionals in Ontario and across Canada. It explains key aspects of the Employment Standards Act (ESA), workplace safety regulations, and the importance of insurance coverage such as WSIB and liability protection. Students will also explore self-employment pathways, business registration procedures, and HST requirements for small businesses.
Practical examples and real-life case studies help learners understand how to manage business operations, maintain compliance, and build a strong reputation in the Canadian grooming market. By completing this module, students gain the knowledge needed to transition confidently into employment or entrepreneurship within Canada’s pet grooming industry
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This final module provides hands-on, practice-based learning experiences that connect theory to real-world application. Students will apply Canadian grooming standards through simulated sessions, case studies, and role-play activities. The module emphasizes professional documentation, Standard Operating Procedures (SOPs), and ethical decision-making when handling stressed, injured, or aggressive pets.
Learners will also practice client communication and service recovery strategies to ensure customer safety and satisfaction. Through video-based observation, reflection, and instructor feedback, participants will demonstrate their readiness to work in Canadian grooming salons or start their own professional grooming practice. This capstone module builds confidence, competence, and professionalism at an advanced level
