Legal Policies & Student Protection

Privacy Policy

Richmond Hill College is committed to protecting the privacy and personal information of students, applicants, website visitors, and program participants.

Information We Collect

• Name, email address, phone number, and contact details
• Program registration information
• Payment and billing information
• Learning activity, attendance, completion records, and certificate information
• Messages or documents submitted through forms, email, or LMS platforms

How We Use Information

• To process registrations and payments
• To provide access to courses, LMS materials, and student services
• To communicate program updates, schedules, and certificates
• To improve our programs, website, and student experience
• To meet legal, administrative, or compliance requirements

Consent

By using our website, submitting forms, or enrolling in a program, you consent to the collection, use, and storage of your personal information for the purposes described in this policy.

Sharing of Information

We do not sell personal information. Information may be shared only with trusted service providers such as payment processors, learning management systems, email providers, or where required by law.

Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, loss, misuse, disclosure, or alteration.

Access, Correction & Deletion Requests

Individuals may request access to their personal information, correction of inaccurate information, or deletion where legally and operationally possible.

Contact for Privacy Requests

For privacy-related requests, please contact: [Insert College Email]

Terms & Conditions of Enrollment

By enrolling in any program offered by Richmond Hill College, participants agree to the following terms.

• Programs are provided for continuing education, orientation, professional preparation, or skill development purposes.
• Program content, schedules, instructors, delivery format, and materials may be updated when necessary.
• Participants are responsible for reviewing program descriptions, requirements, limitations, and policies before registration.
• Completion of a program does not guarantee employment, admission to another program, certification, licensure, or exam success.
• Participants must verify professional, employment, certification, and regulatory requirements with relevant authorities, employers, or educational institutions.
• Certificates issued by Richmond Hill College represent completion only, unless expressly stated otherwise in writing.

Refund & Cancellation Policy

• Before program access begins: Participants may request a full refund before course access is granted or before the official program start date.
• Within 3 days of program start: A partial refund may be considered if limited course access has occurred.
• After significant course access: Refunds may not be available once materials, lessons, recordings, LMS content, or assessments have been substantially accessed.
• Certificates issued: Refunds are not available after a certificate has been issued.
• Administrative fee: A reasonable administrative fee may apply to approved refunds.
• Processing time: Approved refunds are normally processed within 7–10 business days.

Refund requests must be submitted in writing to: support@rhcglobalbridge.com

Regulatory & Program Disclaimer

• Unless expressly stated otherwise, Richmond Hill College programs are continuing education, bridging, orientation, or professional preparation programs.
• These programs do not grant licensure, registration, certification, or authorization to practise in a regulated profession.
• Programs do not replace Ministry-approved diploma programs, regulator-mandated education, or employer-required training.
• Programs are not intended to be represented as official vocational programs unless specifically approved and identified as such.
• Participants must independently confirm requirements with relevant Ontario, Canadian, U.S., or international authorities.
• No employment, certification, immigration, regulatory, or licensing outcome is guaranteed.

Cookie & Website Tracking Notice

Our website may use cookies, analytics tools, pixels, or similar technologies to improve website functionality, measure performance, and understand visitor engagement.

• Essential cookies may be used for website and LMS functionality.
• Analytics cookies may help us understand traffic and improve user experience.
• Marketing cookies may be used only where applicable and permitted.
• Users may disable cookies through their browser settings.

Student Acknowledgement

Before enrolling, students should confirm that they understand the nature of the program, refund rules, certificate limitations, and regulatory disclaimer.